Refund policy

Last updated October 30, 2026

You pay once for a pack of credits. Here's what happens when something goes wrong.

Failed or refused videos

A confirmed technical generation failure restores its video entitlement automatically. An unknown provider outcome stays saved for reconciliation; do not pay again. Restoring an entitlement is not a cash refund.

Unused packs

Contact support before using an unwanted pack. Cash-refund eligibility depends on use, transaction circumstances and applicable consumer rights. No automatic cash-refund promise is made.

Broken results

Contact support with the job reference and a description of a technical problem. We review completed results manually to determine the appropriate resolution.

AI likeness and motion vary; an example does not guarantee an identical result.

How to ask

Email support@bicepheartai.online with your account email, order reference and a description of the problem. Requests are reviewed manually. Never include passwords, verification codes or full card details.

Bicep Heart has no subscription, so there's nothing to cancel.

Questions? Email support@bicepheartai.online.